How about when neither the salesperson, GM, or the actual company know about the cars? I ordered another MB Metris for my business. They had made some package changes since the previous one, and now the configurator online showed rear door windows were standard on the package I was ordering. Great, I confirmed it on the phone with MB USA, and salesguy confirmed with GM. Guess what I got 3mo later?
The only thing that stops a bad guy with a van is a good guy with a van
