You know what really grinds my gears?!

[Senor_Taylor]

Being antagonistic towards customers needs/wants/shoulds doesnt end well.  And if small changes eat up so much time, then your process is broken.  You can also introduce interim steps or error-proofing, without changing the code logic, too.

You cant make everyone happy/solve everyone's problems, though, you're right, and only so many hours in the day.

I agree. I say this as I'm typing up an issue because we display a report with some information in it that is customizable by the user... And if the user changes this data, the old data is no longer displayed and they still want to see it.

Obviously the answer is to just not change the text if you want the text to stay there, but I guess we need to humor them.

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