You know what really grinds my gears?!

[Sully]

Inconsistent customer service experience from the same company and even level of escalation. Kind went through the same thing with Verizon FiOS but now with Vizio. Like one agent will give you nothing, one will just hand you the keys to the building. I don't get how they can be so inconsistent in their approaches on what they're able to give a customer. The recent Vizio experience was a small problem with the replacement TV. A white line flashes across the screen every few minutes sometimes but it's impossible to predict when. First agent says there's nothing they can do without proof. I said there's not really a way for me to get proof with how sporadic it is. She says that she needs pics or videos. I am my phone at the tv and video while watching normally and catch the problem. Screenshot and edit the clip (so it's sendable and doesn't just have 15 minutes of no issue).

Contact Vizio last night, explain situation and that the other agent needed proof and I now have proof. Ok we'll setup repair. Never asked for proof to be sent. Didn't even seem to care I had it.

Also, I knew I should have kept my last tv when it started working fine....

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