12-16-2017, 02:27 PM
So I've been having a couple issues with my new Vizio TV. Let's say it worked fine 90-95% of the time but about once a day usually shortly after turning it on, the picture would freeze but audio would keep going for 20 seconds then it would reset itself, turn off then on again and be fine. But it would also randomly 3 or so times a week, turn itself on in the middle of the night and just stay on its app screen. Then lately, the image would get all pixelated instead of freeze. First chat with Vizio said do a soft reset (since I had already tried a hard) and we'll log the issue and keep an eye on it. Obviously this doesn't fix it so I contact then again. Ok, no problem, we'll send someone out to fix it. Ok cool, this thing is huge and I don't feel like exchanging it or shipping it back to be fixed plus no tv during that time.
So repair subcontractor contacts me and after a week of back and forth, we finally get our schedules synced up enough for him to come do repair. Vizio mails him through parts and he just comes out and replaces them. There's literally 4 boards and the screen in the tv. It would have been stupid easy for me to do this but whatever. They sent him a "new" power board and a new input (where all the inputs come in) board. So all that's really left is like a tiny wifi board and something else.
I help him take the back off and he pops old out and new in. We rehang the tv and he plugs it in. The screen is black but like a on black. And then a dim white outline of the Vizio logo pops up and then the screen is just like a dull black. I know immediately that it's the backlighting of the tv working but the screen otherwise is completely dead. He tries turning it off and on again with the remote (idk maybe he was optimistic). He calls Vizio right there and tells them the repair was unsuccessful and tells me they'll call me shortly and setup an exchange for a new TV. He says they probably sent out a bad board which he says happens often. He doesn't go back and check his work or anything. (maybe he missed a plug...?! Who knows. He then says well I've done all I can do. Sorry about that and leaves. (keep in mind, he was a nice guy and I'm not sure if he's even supposed to double check his work per his work order and I'm sure Vizio doesn't want him putting my old parts back in but idk)
Now keep in mind, the tv was perfectly watchable except for a those minor issues. Now I have a TV that doesn't work at all. And maybe it's because it was a Friday night and now a weekend but I still haven't heard from Vizio about a replacement. Even once I do, it'll be however long it takes to ship and then I'll have to arrange to be there when they bring the new one and take the old one.
I just think it's kinda funny the way the dude was like "I've done all I can do". I mean you can pop the cover back off and check that you didn't forget one plug or put my old boards back in and then tell Vizio the repair was unsuccessful but that's none of my business I guess.
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So repair subcontractor contacts me and after a week of back and forth, we finally get our schedules synced up enough for him to come do repair. Vizio mails him through parts and he just comes out and replaces them. There's literally 4 boards and the screen in the tv. It would have been stupid easy for me to do this but whatever. They sent him a "new" power board and a new input (where all the inputs come in) board. So all that's really left is like a tiny wifi board and something else.
I help him take the back off and he pops old out and new in. We rehang the tv and he plugs it in. The screen is black but like a on black. And then a dim white outline of the Vizio logo pops up and then the screen is just like a dull black. I know immediately that it's the backlighting of the tv working but the screen otherwise is completely dead. He tries turning it off and on again with the remote (idk maybe he was optimistic). He calls Vizio right there and tells them the repair was unsuccessful and tells me they'll call me shortly and setup an exchange for a new TV. He says they probably sent out a bad board which he says happens often. He doesn't go back and check his work or anything. (maybe he missed a plug...?! Who knows. He then says well I've done all I can do. Sorry about that and leaves. (keep in mind, he was a nice guy and I'm not sure if he's even supposed to double check his work per his work order and I'm sure Vizio doesn't want him putting my old parts back in but idk)
Now keep in mind, the tv was perfectly watchable except for a those minor issues. Now I have a TV that doesn't work at all. And maybe it's because it was a Friday night and now a weekend but I still haven't heard from Vizio about a replacement. Even once I do, it'll be however long it takes to ship and then I'll have to arrange to be there when they bring the new one and take the old one.
I just think it's kinda funny the way the dude was like "I've done all I can do". I mean you can pop the cover back off and check that you didn't forget one plug or put my old boards back in and then tell Vizio the repair was unsuccessful but that's none of my business I guess.
Sent from my SM-G930V using Tapatalk
2004 Honda S2000
2001 F-150 4X4 6" lift on 37" tires
2007 GSX-R 600
2008 SX-R 800
1992 (slammed by PO) 240sx Coupe (SOLD)
1999 BMW POS ///M3(SOLD)
1998 Honda Civic EX beater (SOLD)
2001 F-150 4X4 6" lift on 37" tires
2007 GSX-R 600
2008 SX-R 800
1992 (slammed by PO) 240sx Coupe (SOLD)
1999 BMW POS ///M3(SOLD)
1998 Honda Civic EX beater (SOLD)