You know what really grinds my gears?!

[WRXtranceformed]

An inept IT/Communications team. We are migrating from Avaya to Cisco for phone services. Had the training on the new system yesterday to go live today. Come in this morning to plug in the new phone and download software (IT team does nothing for us) and nothing works. Oh we forgot to tell you Cisco doesn't go live until 10am. Oh and we also forgot half of your team covers a different region that won't go live until Dec 7th so they will have to use 2 separate desk phones. How no one has been fired yet, I do not know. :dunno:

Sigh we made a similar migration from Avaya to ThinkingPhones, which is absolute, ABSOLUTE garbage. But they gave us cool new touch screen phones that bring no real extra benefit? There was nothing wrong with our old system. Our field office was the first in the company to trial out the new system, and basically all of the feedback we gave to our communications engineers was that it was inferior, we experienced dropped calls and choppy call quality with clients, for some reason we started to get a LOT more junk phone solicitations on our work lines, etc. etc. But for some reason we went through with the purchase and migration. Now probably 75% of the time on the phone with reps, they have problems hearing the call. Even the mobile and forwarding apps don't work well. I basically just set up a forward for my work calls to go to my cell phone and make all work related calls from that now, it's that bad.

Seriously, coming from a solutions-based selling background where trials and trial feedback are common, i have NO idea how these telecom system reps get in the door and actually close these deals with such awful products.